- Shipping and Delivery : All stock item are shipped within 24 hours from order entry. Domestic orders are shipped via Federal Express ground service with typical deliveries of 3 to 5 days from ship date. International orders are shipped via Federal Express international economy service with typical deliveries of 5 days.
- Returns and Replacements :If any product is found to be defective by our customer service department we will gladly provide replacements within 15 days from date of order.
- Ordering :If you have any problems placing an order please contact our customer service department at 631-846-8043 Monday through Friday 9 AM to 5 PM.
- Payments : When using your credit card please ensure that the billing address that you provided matches the address associated with your credit card. If these addresses do not match you will not be able to place your order. This is a security feature when using credit cards for your own protection.
- Viewing Orders : You may view your order at any time by logging in to your account. If for whatever reason you have forgotten your password the system will generate a new password and send it to your e-mail address.
- Updating Account Information : When a reordering please ensure that your account information is updated and accurate before placing your order.